{"id":3052,"date":"2024-12-24T05:37:59","date_gmt":"2024-12-24T05:37:59","guid":{"rendered":"https:\/\/frenchtestsimulator.com\/beta\/refund-policy-copy\/"},"modified":"2024-12-25T03:13:40","modified_gmt":"2024-12-25T03:13:40","slug":"politique-remboursement","status":"publish","type":"page","link":"https:\/\/frenchtestsimulator.com\/beta\/fr\/politique-remboursement\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"\n<h2 class=\" wp-block-heading eplus-wrapper\"><strong>Simulateur d&#8217;entra\u00eenement pour <strong>L&#8217;expression orale<\/strong><\/strong> <strong>Des tests  officiels<\/strong><\/h2>\n\n\n\n<p class=\" eplus-wrapper\">Chez <strong>TechnoLanguages Services INC<\/strong>, nous nous engageons \u00e0 offrir une exp\u00e9rience de haute qualit\u00e9 \u00e0 tous nos utilisateurs. Cependant, nous comprenons que des situations impr\u00e9vues peuvent survenir. C&#8217;est pourquoi nous avons \u00e9tabli une politique de remboursement claire et \u00e9quitable, inspir\u00e9e des meilleures pratiques du domaine.<\/p>\n\n\n\n<hr class=\" wp-block-separator has-alpha-channel-opacity eplus-wrapper\"\/>\n\n\n\n<h2 class=\" wp-block-heading eplus-wrapper\">Conditions g\u00e9n\u00e9rales de remboursement<\/h2>\n\n\n\n<h3 class=\" wp-block-heading eplus-wrapper\"><strong>Demandes de remboursement<\/strong><\/h3>\n\n\n\n<p class=\" eplus-wrapper\">Toute demande de remboursement doit \u00eatre soumise par \u00e9crit \u00e0 notre \u00e9quipe du service client dans les <strong>14 jours suivant l&#8217;achat<\/strong>, \u00e0 condition que le service n&#8217;ait pas \u00e9t\u00e9 utilis\u00e9.<\/p>\n\n\n\n<hr class=\" wp-block-separator has-alpha-channel-opacity eplus-wrapper\"\/>\n\n\n\n<h3 class=\" wp-block-heading eplus-wrapper\"><strong>Services non utilis\u00e9s<\/strong><\/h3>\n\n\n\n<p class=\" eplus-wrapper\">Les remboursements ne seront accord\u00e9s que si les services achet\u00e9s (packs de simulation, s\u00e9ances de coaching, etc.) n&#8217;ont pas \u00e9t\u00e9 utilis\u00e9s ou activ\u00e9s. Une fois qu&#8217;un service a \u00e9t\u00e9 activ\u00e9 (par exemple, l&#8217;acc\u00e8s \u00e0 un test ou une \u00e9valuation), aucun remboursement ne sera effectu\u00e9.<\/p>\n\n\n\n<hr class=\" wp-block-separator has-alpha-channel-opacity eplus-wrapper\"\/>\n\n\n\n<h3 class=\" wp-block-heading eplus-wrapper\"><strong>Erreurs techniques<\/strong><\/h3>\n\n\n\n<p class=\" eplus-wrapper\">Si un probl\u00e8me technique emp\u00eache l&#8217;acc\u00e8s ou l&#8217;utilisation du simulateur, un remboursement ou un cr\u00e9dit pour une utilisation future pourra \u00eatre propos\u00e9 selon la pr\u00e9f\u00e9rence de l&#8217;utilisateur, apr\u00e8s v\u00e9rification et validation par notre \u00e9quipe technique.<\/p>\n\n\n\n<hr class=\" wp-block-separator has-alpha-channel-opacity eplus-wrapper\"\/>\n\n\n\n<h3 class=\" wp-block-heading eplus-wrapper\"><strong>Produits gratuits ou d&#8217;essai<\/strong><\/h3>\n\n\n\n<p class=\" eplus-wrapper\">Aucun remboursement ne sera effectu\u00e9 pour les versions gratuites, les sessions d&#8217;essai ou les \u00e9valuations de niveau offertes.<\/p>\n\n\n\n<hr class=\" wp-block-separator has-alpha-channel-opacity eplus-wrapper\"\/>\n\n\n\n<h3 class=\" wp-block-heading eplus-wrapper\"><strong>Remboursements partiels<\/strong><\/h3>\n\n\n\n<p class=\" eplus-wrapper\">Si un utilisateur a utilis\u00e9 une partie des services inclus dans un pack (par exemple, une simulation sur un pack de trois), un remboursement partiel pourra \u00eatre envisag\u00e9. Ce remboursement sera calcul\u00e9 proportionnellement aux services non utilis\u00e9s, moins <strong>10% de frais administratifs<\/strong>.<\/p>\n\n\n\n<hr class=\" wp-block-separator has-alpha-channel-opacity eplus-wrapper\"\/>\n\n\n\n<h2 class=\" wp-block-heading eplus-wrapper\">Proc\u00e9dure de demande de remboursement<\/h2>\n\n\n\n<h3 class=\" wp-block-heading eplus-wrapper\"><strong>Contacter notre \u00e9quipe<\/strong><\/h3>\n\n\n\n<p class=\" eplus-wrapper\">Envoyez un email \u00e0 <strong>[Adresse email du service client]<\/strong> avec les informations suivantes :<\/p>\n\n\n<ul class=\" wp-block-list eplus-wrapper eplus-styles-uid-1a3def\">\n<li class=\" eplus-wrapper\">Nom complet <\/li>\n\n\n\n<li class=\" eplus-wrapper\">Adresse email associ\u00e9e \u00e0 votre compte <\/li>\n\n\n\n<li class=\" eplus-wrapper\">Num\u00e9ro de commande <\/li>\n\n\n\n<li class=\" eplus-wrapper\">Motif de la demande de remboursement<\/li>\n<\/ul>\n\n\n<hr class=\" wp-block-separator has-alpha-channel-opacity eplus-wrapper\"\/>\n\n\n\n<h3 class=\" wp-block-heading eplus-wrapper\"><strong>\u00c9valuation de la demande<\/strong><\/h3>\n\n\n\n<p class=\" eplus-wrapper\">Notre \u00e9quipe examinera votre demande dans un d\u00e9lai de <strong>5 jours ouvrables<\/strong> et vous notifiera la d\u00e9cision par email.<\/p>\n\n\n\n<hr class=\" wp-block-separator has-alpha-channel-opacity eplus-wrapper\"\/>\n\n\n\n<h3 class=\" wp-block-heading eplus-wrapper\"><strong>D\u00e9lai de traitement du remboursement<\/strong><\/h3>\n\n\n\n<p class=\" eplus-wrapper\">Si votre demande est approuv\u00e9e, le remboursement sera trait\u00e9 via le m\u00eame mode de paiement que celui utilis\u00e9 pour l&#8217;achat dans un d\u00e9lai de <strong>7 \u00e0 10 jours ouvrables<\/strong>.<\/p>\n\n\n\n<hr class=\" wp-block-separator has-alpha-channel-opacity eplus-wrapper\"\/>\n\n\n\n<h3 class=\" wp-block-heading eplus-wrapper\">Exceptions<\/h3>\n\n\n<ul class=\" wp-block-list eplus-wrapper eplus-styles-uid-b275ad\">\n<li class=\" eplus-wrapper\">Les demandes effectu\u00e9es apr\u00e8s <strong>14 jours suivant l&#8217;achat<\/strong> ne seront pas prises en compte, sauf en cas de probl\u00e8me technique justifi\u00e9. <\/li>\n\n\n\n<li class=\" eplus-wrapper\">Aucun remboursement ne sera effectu\u00e9 si une utilisation abusive ou non conforme du simulateur est d\u00e9tect\u00e9e.<\/li>\n<\/ul>\n\n\n<hr class=\" wp-block-separator has-alpha-channel-opacity eplus-wrapper\"\/>\n\n\n\n<h2 class=\" wp-block-heading eplus-wrapper\">Service client<\/h2>\n\n\n\n<p class=\" eplus-wrapper\">Pour toute question ou assistance concernant notre politique de remboursement, veuillez nous contacter :<\/p>\n\n\n<ul class=\" wp-block-list eplus-wrapper eplus-styles-uid-914a38\">\n<li class=\" eplus-wrapper\"><strong>Email :<\/strong> customer[at]OralTestSimulator.com <\/li>\n\n\n\n<li class=\" eplus-wrapper\"><strong>T\u00e9l\u00e9phone :<\/strong> +1 613-791-7378<\/li>\n<\/ul>\n\n\n<p class=\" eplus-wrapper\">Nous appr\u00e9cions votre confiance et restons \u00e0 votre disposition pour toute demande.<\/p>\n\n\n\n<p class=\" eplus-wrapper\"><strong>L&#8217;\u00e9quipe du Simulateur de Test Oral<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Simulateur d&#8217;entra\u00eenement pour L&#8217;expression orale Des tests officiels Chez TechnoLanguages Services INC, nous nous engageons \u00e0 offrir une exp\u00e9rience de [&hellip;]<\/p>\n","protected":false},"author":46,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"Refund Policy of Oral test simulator","_yoast_wpseo_metadesc":"Because issues or misunderstund can happed it's fair to get a refund following the refund rules you agree on purchasing a 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