Refund Policy
Training Simulator for Official Oral Expression Tests
At TechnoLanguages Services INC, we are committed to providing a high-quality experience for all our users. However, we understand that unforeseen situations may arise. Therefore, we have established a clear and fair refund policy, inspired by best practices in the field.
General Refund Conditions
Refund Requests
All refund requests must be submitted in writing to our customer service team within 14 days of purchase, provided the service has not been used.
Unused Services
Refunds will only be granted if the purchased services (simulation packs, coaching sessions, etc.) have not been used or activated. Once a service has been activated (e.g., access to a test or evaluation), no refund will be issued.
Technical Errors
If a technical issue prevents access to or use of the simulator, a refund or credit for future use may be offered based on the user’s preference, after verification and validation by our technical team.
Free or Trial Products
No refunds will be issued for free versions, trial sessions, or level evaluations offered.
Partial Refunds
If a user has utilized a portion of the services included in a pack (e.g., one simulation out of a three-simulation pack), a partial refund may be considered. This refund will be calculated proportionally based on unused services, minus a 10% administrative fee.
Refund Request Procedure
Contact Our Team
Send an email to [Customer Service Email Address] with the following information:
- Full name
- Email address associated with your account
- Order number
- Reason for the refund request
Request Evaluation
Our team will review your request within 5 business days and notify you via email of the decision.
Refund Processing Time
If your request is approved, the refund will be processed through the same payment method used for the purchase within 7 to 10 business days.
Exceptions
- Requests made after 14 days of purchase will not be considered, except in the case of a justified technical issue.
- No refund will be issued if abusive or non-compliant use of the simulator is detected.
Customer Service
For any questions or assistance regarding our refund policy, please contact us:
- Email: customer[at]FrenchTestSimulator.com
- Phone: +1 613-791-7378
We appreciate your trust and remain available for any inquiries.
The French Test Simulator Team